Contact Us

8510 Pillar Gate Lane

Raleigh NC 27613  

877-689-8957

sales@moissanitedirectinc.com

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© 2018 Moissanite Direct Incorporated

Customer Service

Product Availability and Pricing

We welcome national and international jewelers. Our pricing will be supplied after registration on our site or by calling. We carry a large inventory of Moissanite in all cuts and carat weights.

No sales tax is charged.

Online Orders

Upon placement of online orders, you will receive an email confirmation. You will be invoiced accordingly to your account specifications and receive an acknowledgement of your order.

Shipping

Most items are shipped same day, separate charges for shipping will apply. We offer 2-day and overnight delivery.

Everything is sent in secure packaging via USPS or FedEx with tracking provided.

FedEx is our primary source of shipping, but we also use USPS.

Shipments to businesses automatically require signature.

For drop shipments to residences a signature requirement will be added at customer expense, unless required signature is waived in writing by customer.

Shipments are sent uninsured at customers own risk. If insurance is requested , it will be at customers own expense.

International shipping is also available.

Drop Ship Services

For your convenience, we will gladly drop ship your order anywhere in the world.

Returns

If in the unlikely event you are dissatisfied with your purchase, you may return the item in the original, unused condition within 30 days of the purchase for a full refund or credit towards a future purchase.

All returns should include original documentation. Refunds are made for product purchase price only, excluding shipping.

You may use the return shipping methods of your choice, your own expense. We encourage using a shipping method that offers tracking as you are responsible for loss or damage.

Chipped or Damaged Stone Replacement

Damaged stones will be replaced with the same grade and size stone for a small recutting fee or you may use it for credit towards an upgrade.

Warranty Cards

Each stone is provided with a Charles and Colvard Warranty Card.

Please fill out the form below, so we may provide you with the best service possible!